SLA Commitments
Antei is committed to delivering a reliable and secure platform for indirect tax compliance. While formal SLAs are offered to enterprise customers, the following reflects our standard service guarantees.Uptime Commitment
All uptime metrics are calculated monthly and exclude planned maintenance windows.
Incident Response
All incidents are logged and made available to affected customers upon request.
Data Sync Timelines
- Webhook-based Syncs: Near real-time (within 30 seconds)
- Scheduled Jobs: Typically run every 1 hour
- Manual Triggers: User-initiated syncs start within 30 seconds
Recovery Objectives
Applies to platform-level disruptions. Does not include customer-originated deletion events.
Enterprise SLAs
For enterprise clients, we offer a formal SLA covering:- Guaranteed uptime
- Custom support channels
- Escalation workflows
- Performance KPIs